Refund Policy

Return Eligibility

At TattooKami, we strive for your complete satisfaction. If you are not entirely happy with your purchase, you may return eligible items under the following conditions:

• The return must be initiated within 14 days of the purchase date.
• Items must be in their original condition, unused, and with all original packaging intact.
• Return shipping fee is covered by the buyer, and is not refundable.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@tatookami.com to request a return authorization.
• Include your order number and reason for the return in your email.
• Once your return is authorized, you will receive instructions for returning the item.

Refund Methods and Processing Time

Refunds will be processed using the original payment method. Please note the following:

• Refund processing typically takes 5-10 business days after we receive the returned item.
• You will receive a notification via email once your refund has been processed.

Special Cases

In the event that you receive a damaged item or the wrong item, please reach out to our customer service team within 7 days of receipt. We will handle these cases as follows:

• For damaged items, please provide photos of the damage along with your order number.
• For wrong items, include details of the item received versus what was ordered.
• We will arrange for a replacement or a full refund as appropriate.

Exceptions to the Policy

While we aim to provide excellent service, please note the following exceptions:

• Custom or personalized items are non-returnable unless there is a defect or error on our part.
• Items purchased during promotional sales may have specific return conditions, which will be outlined at the time of sale.

Thank you for choosing TattooKami. We appreciate your understanding and support as we work to provide you with meaningful tattoo art.